Refund and Cancellation Policy

Last updated: 28 October 2026

Kubikly (“Kubikly”) sells credits and subscriptions for AI work: turning plans and photos into 3D models, redesigning rooms, rendering, exporting and filming tours. Every paid action shows its price in credits before you confirm it. This page explains when we refund, how to cancel, and how to reach us.

What is refunded automatically

A job that fails is refunded by itself. If a generation, render, export, redesign or film does not complete, the credits it cost return to your balance without you having to ask, and you receive an email saying so.
A job you cancel before it starts is refunded in full. A job cancelled while it is running is refunded for the work that was abandoned.
A result delivered at a lower quality than you paid for (for example a 4K render that could only be produced from a smaller source) refunds the difference automatically and says so on the render.

Credit packs

Purchased credits do not expire.
You may request a full refund of a credit pack within 14 days of purchase if none of its credits have been used.
Once credits from a pack have been spent, the pack is not refundable, except where the law of your country gives you a right to a refund or where something on our side went wrong (see below).
Credits granted for free (the free generation, referral rewards, promotional bonuses, goodwill credits) have no cash value and are not refundable.

Subscriptions

You can cancel at any time from Billing in your account. Cancelling stops future charges; your plan, and the credits it included, stay available until the end of the period you have already paid for.
We do not refund the unused part of a billing period after cancellation, except where the law requires it.
The first payment of a new subscription is refundable within 14 days if none of the credits it granted have been used.
If a renewal was charged in error (for example after you cancelled), tell us and we refund it in full.

When something went wrong on our side

If a paid result is unusable because of a fault in the service rather than in the input (a model that is clearly not your plan, a render that did not show your design, an export that will not open), write to us within 30 days with the project link. We will re-run the work at no cost or refund the credits, whichever you prefer, and refund money where credits are not an adequate remedy.

Your statutory rights

If you are a consumer in the EU, the UK or another country with a right of withdrawal for digital services, you may withdraw from a purchase within 14 days without giving a reason. By using credits before that period ends you ask us to begin performance immediately and acknowledge that the right of withdrawal is lost for the credits used, as stated at checkout. Nothing in this policy limits rights that your local law gives you and that cannot be waived.

How to request a refund

Email support@kubikly.com from the address on your account, or use the contact form.
Include the receipt or order number from your payment confirmation and, where relevant, the project link.
We answer within 2 business days. Approved refunds are returned to the original payment method by our payment partner, usually within 5–10 business days; card and crypto payments are refunded in the currency and method they were paid with.

Refunding a purchase removes the credits it granted. If some of those credits have already been spent, the refund is reduced by the credits used, at the pack price.

Disputes and chargebacks

Please contact us before opening a dispute with your bank or card issuer; most problems are solved within a day. Accounts with an open chargeback are paused until it is resolved.

See the Terms of Service, the Privacy Policy and the pricing page, which lists what every action costs.